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Free Pool Heat Pump Callout in Essex – Repairs & Replacements

Is your swimming pool heat pump broken, underperforming, or costing too much to run?

ADWAY Heat Pumps offers a free callout in our core Essex areas. We come to your home, diagnose the problem properly, and give you clear options:

  • Repair the existing unit (we carry common parts on the van, so many repairs can be completed the same day), or

  • Replace it with a discounted heat pump and free fitting

Our directors are former Calorex engineers with over 60 years of combined experience. You get specialist knowledge, honest advice, and a straightforward service.

How Our Free Callout Works

  1. Contact us and briefly describe the problem and your location

  2. We arrange a free visit in our core service areas

  3. We diagnose the fault on site

  4. Because we carry a wide range of genuine parts on the van, we can often complete the repair there and then if you decide to go ahead

  5. You choose the best option for you:

Option 1 – Repair

We fix your existing heat pump using genuine parts. In many cases this can be finished on the same visit.

Option 2 – Replace

We supply a quality replacement heat pump at a discounted price and include free fitting.

We can raise an invoice on site for the repair or a deposit for a replacement, so everything is clear and straightforward.

Heat Pump Repairs

We diagnose and repair most makes and models of swimming pool heat pumps, including:

  • No heating or poor performance

  • Error codes and control faults

  • Fan, compressor and electrical issues

  • Refrigerant and pressure problems

  • Water flow and heat exchanger faults

Our engineers carry common spare parts, which means many jobs can be completed on the first visit once you give the go-ahead.

Replacement Heat Pumps with Free Fitting

When repair is no longer the most cost-effective option, we can supply a high-quality replacement heat pump (including Calorex, Norsup, Shearwater, Thermotec and many more) at a discounted price and fit it free of charge.

This gives you a reliable, efficient system installed by experienced engineers.

Brands We Work On

We have extensive experience with all major brands, including:

  • Calorex

  • Norsup

  • Shearwater

  • Heatstar

  • Recotherm

  • Thermotec

  • Hydro-Pro

  • Zodiac

  • And most other makes

As independent specialists we give honest advice based on what is best for your system.

Areas We Cover

Free callout areas (core zones):

Chelmsford, Colchester, Southend-on-Sea and surrounding Essex locations (CM, CO, SS postcodes).

Wider coverage:

We also work further into East Anglia and surrounding counties. A small callout fee may apply outside our core area — we will confirm this when you contact us.

Why Choose ADWAY?

  • Former Calorex engineers with deep technical knowledge

  • Free callout in core Essex areas

  • Parts carried on the van – many repairs completed same day

  • Clear choice: repair or replace with free fitting

  • Invoice raised on site for transparency

  • Honest, no-pressure advice

We focus on getting your pool heating working reliably again.

Book Your Free Callout

Ready to get your heat pump checked?

Call Adrian: 07810 458598

Call Wayne: 07497 451968

Email: Service@adwayheatpumps.com

Or use the contact form on this website.

Please tell us your location and a short description of the problem so we can help you quickly.

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